Refund Policy

Last updated: 2026-06

1. Billing Model

AixNox operates on a prepaid pay-as-you-go model. Top-ups are credited to your account balance. When you create an instance, the estimated cost for the reserved period is held against your balance; actual usage (billed per minute, subject to a minimum billing window) is settled on destruction, and any unconsumed portion is returned to your available balance.

2. Unconsumed Balance

Your available balance represents prepaid funds not yet consumed. When an instance is destroyed early, the pre-held but unused amount is returned to your balance by the minute and may be used for future instances.

3. Promotional Credits

Sign-up credits, referral credits, and other platform-issued credits may only be used for Platform consumption. They cannot be withdrawn and are excluded from any refundable amount.

4. Non-Refundable Items

• Compute time that has actually been consumed and settled usage;
• Charges arising from instances forcibly destroyed for violating the Acceptable Use Policy;
• All forms of platform-issued promotional credits.

5. Requests and Processing

If you dispute a charge or wish to request a refund of topped-up balance, please contact the Platform via your account's registered email. We will review and process your request according to the principles above; the timeline for funds to appear depends on your original payment channel.